If we can’t agree a solution within 8 weeks and your complaint relates to:
Replacement products that do not meet building standards.
FENSA ensures compliance to Building Regulations for like for like replacement windows and doors with at least 50% glass at time of installation and are complete and registered as compliant. The contact details are firstname.lastname@example.org
New products or service.
Conservatories, porches, new build properties, new extensions, soffits & guttering, customer care, quality, product, compensation, guarantees, contractual and financial issues are the concern of The Glazing Arbitration Scheme (TGAS). If your grievance falls into any of these categories you should email email@example.com and your case will be assessed.
The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products. TGAS is operated by a Chartered Trading Standards Institute certified ADR body, the Centre for Effective Dispute Resolution (CEDR) and can be used as an alternative to the small claims court if claiming some kind of financial recompense (ie If your case is within the remit of TGAS, you will be sent the joint application forms.
Information on ADR, TGAS AND CEDR is available at www.tgas.org.uk