Vacancies at Clearview

Clearview are always on the lookout for highly skilled and reliable staff to join our professional teams in Cheshire & Lancashire. Currently employing professional people in a wide range of positions including, fitting, design consultants and customer service advisor. Simply view our current vacancies and either contact our Head Office on 0800 011 2400 or use our online form below.


Test Dig Position

The role essentially will consist of checking individual customer’s ground conditions to ascertain the type of foundation that is required for each individual build we undertake, along with checking on drainage runs and how these may also affect the proposed build.

Duties will include-

  • Making appointments with customers and booking in the test dig with the building manager.
  • Meeting on site with individual customers.
  • Digging pilot holes in various places to confirm ground conditions and report back the results with photos.
  • Checking on existing drainage runs and reporting these back with photos.
  • Identify any other problems on site that may affect the build prior to starting, for example trees (type, size, distance to proposed foundations etc.).

Skills Required-

  • Experience in the construction industry and in particular ground works.
  • Good understanding of ground conditions and foundations.
  • Basic IT skills to enable reports to be filled in and sent electronically if required.
  • Self-motivated and well organised.
  • Good communication skills and an approachable personality.
  • Driving license essential.

The successful candidate will report direct to the building manager and feedback the results on a daily basis to enable a smooth and well organised process for each individual customer.

This position is a good opportunity to further the successful candidate’s career within one of the North West’s leading home improvement company’s.

If your interested in this position please complete our form below.

Auto CAD/Graphic Design Software Engineer

As Auto CAD/Graphic Design Software Engineer you will be reporting to our Sales Director and will provide support to our high profile, top quality, fast moving and forward-thinking business. This is a significant role with responsibility for continuously developing and producing new living space drawings and illustrations for our Sales Team. You will oversee the operation of the Auto CAD/Graphic Design Software system. You will create 3D display of a structure to provide a virtual tour.

You must be a motivated and passionate self-starter, with creativity and the ability to take ownership of designs from concept to creation. You must have the drive and determination to succeed. Developing and delivering Software training to our Sales Team. Graduate qualified with Auto CAD or Graphic Design background is essential, 2 years post qualified experience would be an advantage. We offer a competitive salary with supporting benefits package including pension plan. This is a fast paced and evolving environment, so be prepared to adapt well to change

Role Responsibilities

  • Play a core role in the creation of engaging virtual tours, working as a design thinker and doer who specialises in helping to create visual experiences in the context of the built environment;
  • You will be responsible for listening to the Customers/Sales Team, understand their needs, be curious and question to gather the ideas needed to create the virtual tour;
  • You will work with a brief agreed with the Sales Team and will be responsible for producing creative ideas and concepts;
  • Develop and Deliver regular training in each show room, to the Sales Team;
  • Ensure that the Auto CAD software system provides the design and display required;
  • Prepare monthly data detailing the success of the designs completed;
  • To develop, maintain and manage the AutoCAD Software system;
  • To challenge existing processes and procedures on an ongoing basis,
  • To benchmark and make recommendations for the improvement of the Auto CAD Software system;
  • To review and optimise performance of the system - productivity levels and upgrade requirements
  • To establish and maintain regular communications with the Sales team, ensuring the focus is on meeting customer expectations;
  • To be responsible for the upkeep and maintenance of the Auto CAD software system;
  • To develop and implement the design skills matrix, delivering appropriate training to enhance skills and performance;


Person Attributes

  • A proficient user of CAD, Solid works and any rendering packages such as V-Ray, Stretch Up and Lumion;
  • Good working knowledge of design software such as Adobe InDesign, Illustrator and Photoshop;
  • Excellent knowledge of Excel;
  • An appreciation of current and next generation, new media applications and technologies and their potential impact on the business environment;
  • You must have a creative flair and be self-sufficient with strong design skills and a passion to execute the visual marketing needs;
  • You must be able to communicate ideas that inspire, inform and captivate Customers/Sales Team;
  • Excellent communication skills with the ability to communicate at all levels, face to face, verbal and written communication;
  • Good problem-solving skills with the ability to identify cost efficient solutions to problems;
  • A credible, robust character with a real, can do attitude;
  • Hands on, results focused, motivated to deliver in advance of deadlines;
  • Robust, energetic and tenacious;
  • Quality driven & professional, employing the highest levels of honesty, probity and integrity;
  • Analytical with good commercial acumen.

New Weekend Sales Support Expert Required

Our Preston showroom is becoming increasingly busy at the weekends. To ensure our Sales Support team is able to cope with the high volume of people visiting, we’re looking to take on a new weekend Sales Support specialist. Working out of the Preston site on Saturdays, Sundays and Bank Holiday Mondays, the successful applicant will work between the hours of 10am-4pm.

You must be able to demonstrate excellent customer-facing skills as you will be frequently greeting customers upon their arrival to the showroom. You will also be capable of communicating and discussing product interests and the various USP’s of Clearview Home Improvements, as well as booking face-to-face, telephone and web appointments.

Full training will be provided, with an immediate start after interview (there will be two interviews). The hourly wage is £7.50 per hour. Additional duties in this busy role will include the following:

  • Managing the phones
  • Dealing with any new enquiries that have been submitted online or via our telephone answering service, responding to the latter accordingly
  • Handling the stock of brochures
  • Inputting leads into the computer system
  • Passing on various customer messages onto Monday weekday staff/installation team etc.
  • Matching up diaries and correctly keeping count of leads
  • Supplying salesmen with leads for Monday
  • Leaving a note of anything not done so that colleagues can pick such duties up
  • Dealing with quotes (time permitting)
  • Any other duties issued by your line manager

If your interested in this position please complete our form below.

WINDOW & DOOR FITTERS

At Clearview, it is important to us that we deliver an exceptional service to our customers, so to achieve this it is vital that we have a team of talented and experienced window & door fitters. This is an exciting opportunity to join the Northwest's leading home improvement company as an experienced fitter, offering great earning potential and continuity of work. With exciting times ahead and increasing demand, we are continuing to expand our installation teams in the Lancashire & Cheshire area.

To be considered for the role you must have:

  • Previous quality fitting experience
  • A passion for delivering excellent customer service
  • Be a good communicator
  • Be self-motivated with the ability to work on your own initiative.
  • Clean UK driving licence
  • MTC Card

As an installer you will join a busy team reporting to the Installations Manager, and responsible for undertaking installations, ensuring an excellent quality service is achieved on all window & door installations.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.

WINDOW SURVEYOR

The role of Window Surveyor is part field and part office based.

In essence, the role is to take a contract from the point of sale to the point where it is ready for order processing prior to installation.

A good sound knowledge of the window industry and previous experience in surveying is essential.

Duties include:

  • Making appointments with customers to carry out the survey.
  • Meeting with customer at their home and reviewing the contract sold.
  • Discussing and confirming with client all choices regarding design.
  • Carrying out a comprehensive survey to determine manufacturing sizes.
  • Identifying any discrepancies between the contract sold and the final work to be carried out.
  • Liaising with Contracts Manager regarding any alterations to contract.
  • Drawing up survey to enable order processing and producing paperwork required for installation.

Qualities required include:

  • Previous surveying experience.
  • Good knowledge of current Building Regulations.
  • A methodical and accurate work ethic.
  • Ability to work under pressure and meet deadlines.
  • Strong communication skills, both written and verbal.
  • Good working knowledge of the window/conservatory/building industry.
  • Computer literate.
  • MTC card or equivalent.
  • Clean driving licence.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.

CONSERVATORY SURVEYOR

The role of Conservatory Surveyor is part field and part office based.

In essence, the role is to take a contract from the point of sale to the point where it is ready for order processing prior to installation.

A good sound knowledge of the conservatory and building industry and previous experience in surveying is essential.

Duties include:

  • Making appointments with customers to carry out the survey.
  • Meeting with customer at their home and reviewing the contract sold.
  • Discussing and confirming with client all choices regarding design.
  • Carrying out a comprehensive survey to determine manufacturing sizes.
  • Identifying any discrepancies between the contract sold and the final work to be carried out.
  • Liaising with Contracts Manager regarding any alterations to contract.
  • Producing full working drawings for Planning Applications, Building Regulations, Builders and Order Processing as necessary for each installation.

Qualities required include:

  • Previous surveying experience.
  • Good knowledge of current Building Regulations.
  • A methodical and accurate work ethic.
  • Ability to work under pressure and meet deadlines.
  • Strong communication skills, both written and verbal.
  • Good working knowledge of the window/conservatory/building industry.
  • Computer literate.
  • MTC card or equivalent.
  • Clean driving licence.

If you want to further your career and feel you have what it takes to be a successful installer please complete our form below.

BRICKLAYERS

We are currently looking to recruit experienced, time-served bricklayers for one of our well established partner building companies.

To be considered for the role you must be in possession of a full, clean driving licence and a valid CSCS card.

It is also imperative that you can demonstrate a proven track record of carrying out bricklaying duties to the highest of standards, have a professional and friendly persona and always take pride in the work that you do.

Successful applicants will be working on a wide variety of residential property home improvement projects such as Conservatory, Orangery and Garden Room extensions within Lancashire & Cheshire.

If your interested in this position please complete our form below.

Head of Aftercare

To support our ambitious growth and development plans we are looking for a driven, dynamic, customer service focused Head of Aftercare who can flourish and progress within a fast paced, forward thinking environment. We are looking for a talented individual who can provide leadership and vision to all aspects of Clearview After Care. You will be responsible for ensuring the After-care team consistently provide industry leading levels of customer service, leading and developing the Team to ensure that Clearview customers are looked after to an exceptional standard.

Working closely with the After-care team the role will involve you managing calls and emails regarding repair work on past installations, managing, scheduling and organising all repair work, utilising the Clearview Service Engineers and ensuring the team make the best possible use of resources and runs to maximum efficiency. You will attend all strategic meetings regarding the ongoing development and improvement of the after-care provision. You will ensure the team is sharing valuable knowledge regarding customer experiences and perceptions, to support continuous learning and improvements in our operations. You will play an integral part in ensuring the quality of the customers overall experience.

You will be highly driven, motivated, passionate and determined to succeed, you will be able to educate, coach, mentor and support colleagues to achieve exceptional levels of customer service. You will be driven to deliver an excellent after-care customer service experience.

You will have a reputation for integrity, excellent customer service and sound business judgement and be totally comfortable working in a team environment.

Role Responsibilities

1. Leadership

  • To give leadership and vision to all aspects of Clearview after-care.
  • To ensure that the Clearview after-care team consistently provides industry-leading levels of customer service;
  • To ensure that Clearview makes the best possible use of resources available within the after-care team and runs to maximum efficiency.
  • To be responsible for the quality of communication between Clearview and its after-care customers;
  • To function as line manager for all aftercare staff;
  • To attend all strategic meetings regarding the ongoing development and improvement of Clearview after-care;
  • To ensure that the after-care department is sharing valuable knowledge regarding customer experiences and perceptions in relation to the company’s processes and procedures with the other functions within the business, so that Clearview can continually learn and improve its operations;
  • To continually improve the Clearview after-care experience by consistently studying, analysing and developing our processes and systems around the needs and expectations of our customers.

2. Management of repair work

  • To field all customer calls/emails regarding repair work on past installations in an exemplary manner;
  • To manage, schedule and organise all repair work for existing Clearview customers utilising the resources of the Clearview service engineers;
  • To setup new systems, processes and channels to ensure exceptional standards of communication with customers throughout their Clearview after-care experience;
  • To liaise with the Operations Director and his/her team regarding the purchase of necessary parts required for repair work to take place;
  • To setup new systems to ensure that all (applicable) repair work is costed correctly and charged out appropriately;
  • To perform follow-up checks to establish whether repair work has been successful;
  • To build personal relationships with all after-care customers and ensure that their after-care experience guarantees that they will return to Clearview in the future and recommend others to the brand.

3. Personnel

  • To provide leadership and guidance for service engineers;
  • To identify training needs and requirements for service engineers;
  • To conduct periodical performance reviews and appraisals with all service engineers;
  • To dissipate information regarding current department performance throughout the after-care team and inspire the team to meet and exceed targets.

4. Complaints procedures

  • To ensure that any customer complaints made to the after-care team are recorded and reported;
  • To undertake agreed actions to resolve customer complaints to their satisfaction;
  • To ensure that all after-care complaints targets are met;
  • To ensure that all after-care complaint-escalation targets (complaints which escalate to directors) are met.

5. Customer feedback

  • To attend all customer feedback meetings regarding customer’s overall experience of Clearview;
  • To ensure that all annual customer experience targets are met by the after-care team.

6. Being Clearview

  • To identify opportunities to go beyond customer expectations with every after-care service customer.Ensure that the after-care team are always looking for ways to surprise and delight customers;
  • To always ask yourself and the other members of the Clearview team, ‘How can we do better? How can we improve what we do?’ To never stop developing;
  • To care about the detail – to ensure that every interaction with the customer-no matter how small- is of an exceptional standard;

Person Attributes

  • Excellent customer service skills with the proven ability to ensure a quality customer experience;
  • Previous experience in managing an aftercare / customer service team and function;
  • Excellent communication skills;
  • A proven operational team player who can set direction and delivery;
  • You must have experience of driving efficiencies and operational improvements;
  • Excellent organisational skills;
  • Excellent data analysis and reporting skills;
  • Problem solving and sound analytical skills;
  • High level of attention to detail;
  • Effective client relationship management;
  • Ability to manage workload and time independently;
  • Strong written and verbal communication, with good IT knowledge;
  • Adaptability;
  • Influencing skills;
  • Ability to move projects at a fast pace;
  • A flexible and adaptable professional;
  • Excellent people management and motivational skills including future development potential;
  • A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
  • You will want to make a difference;
  • Hands on, results focused, motivated to deliver in advance of deadlines;
  • Robust, energetic and tenacious;
  • Quality driven & professional, employing the highest levels of honesty, probity and integrity.

If you would like to be considered for this opportunity please complete the form below with your CV and covering letter, detailing your salary expectations including the added value you can bring to our business.


Apply online

Your details
I'm interested in
  • Accepted file types: pdf, doc, docx.
Content Block
  • This field is for validation purposes and should be left unchanged.
Get a quote now! Request a brochure Live help

© 2018 Clearview Home Improvements Ltd.

Authorised and regulated by the Financial Conduct Authority.